This policy describes the cancellation and refund terms applicable to services offered by PLANET SECURITY PRIVATE LIMITED.
1. Service Contracts
Our security services are typically delivered under a signed service contract. The terms of each contract — including duration, deployment strength, fees and notice period — take precedence in the event of any conflict with this general policy.
2. Cancellation by the Client
Clients may cancel an active service contract by providing written notice as specified in the contract (typically 30 days). Cancellation requests can be sent to support@planetsecurityprivatelimited.shop.
3. Refunds
- Advance payments for undelivered service periods will be refunded on a pro-rata basis, after adjusting for costs already incurred.
- Fees for services already rendered are non-refundable.
- One-time deployment charges, mobilisation fees and non-recoverable third-party costs are non-refundable.
4. Refund Processing
Approved refunds will be processed to the original payment method within 7–14 business days of confirmation.
5. Cancellation by Us
We reserve the right to cancel a service contract in cases of non-payment, breach of contract, safety concerns or violation of applicable laws by the client. In such cases, refund eligibility will be determined per contract.
6. Contact for Refund Requests
PLANET SECURITY PRIVATE LIMITED
H. No. 41, Kh. No. 12/25, Gali No. 3, Shiv Ram Park Part-II, Nangloi, West Delhi, Delhi – 110041, India
Phone: +91 78271 58233
Udyam Registration No: UDYAM-DL-11-0101178